Shipping

Shipping is available within Ontario only. Shipping flat rate of $12 will be added when shipping is selected. Please note that this does not often cover the entire cost of shipping but we wanted to ensure delivery to you, outside of our service area, was available and at a reasonable price 

We ship through Canada Post. You will receive a tracking number. We send your order out 1-2 business days after your order. Check your tracking number for information on estimated delivery times (generally 3-5 days, depending on your location). 

We ship with reused materials (yes, we have been hoarding boxes for a while!). If you receive plastic with your order, it isn't new. It has been reused! We hope you can find another use for it as well. 

We will ship all refills in reused containers that have been thoroughly cleaned. If you are looking for refills to be shipped, you may choose BYOC when ordering and we will know to put it in a reused container. 

Unfortunately, we cannot accept returns on any refills. We will accept returns of any unopened/unused products that are returned (return shipping to be paid by customer). However, if you are unhappy with any of your products, please reach out to us at info@frontporchrefillery.ca so we can do our best to rectify any issues that may arise.